Privacy Policy
Malaga Chiropractic Clinic is committed to providing quality services to you. This privacy policy outlines how we manage your personal information in compliance with our obligations under the Privacy Act 1988, which govern the way we collect, use, disclose, store and dispose of your personal information.
When you register as a patient of our practice, or access any social media website associated with Malaga Chiropractic Clinic or otherwise provide personal information to us, you provide consent for our Chiropractors and practice staff to access and use your personal information in accordance with the Policy.
This policy outlines:
the purpose of collecting information from you
the type of information we may collect
how we use your personal information
MAIN PURPOSE OF COLLECTING INFORMATION FROM YOU
to provide our services;
to refer other services to you;
to maintain contact with you;
to keep you informed of the services we offer and of current developments;
to notify you of events, services and service offers;
for administration and management purposes.
What information we may collect
The type of personal information which we will ordinarily collect includes your name, home and postal address, contact phone numbers, email address, business contact details, email and occupation. We may ask you for other information where it is relevant to the provision of services to you, such as bank account details, tax file numbers, assets and liability statements and other financial information.
Unless specifically necessary for us to provide services to you and you have expressly consent to us doing so, we will not usually seek sensitive information from you or about you. Sensitive information can include things like your religion, ethnicity, criminal history, medical condition and sexual preference.
How we collect your information
Generally we will collect personal information directly from you. This may be as a result of you submitting an online booking, during face-to-face consultation or otherwise providing us with your personal information.
How we use your personal information
There are circumstances where we may disclose your information:
to provide you with our professional service
to communicate with other healthcare providers in regards to your care
during the course of health care service or during electronic transfer of patient health records
for the purpose of obtaining Medicare benefit or private health rebate
when required or authorised by the Law
when is it necessary to reduce or prevent any life-threatening situation, in relation to public health and safety, or when it is impractical to obtain patient's consent
to establish, exercise or defend a legal claim or complaint
for the purpose of a dispute resolution process
when there is a mandatory requirement to disclose certain personal information in relation to public health issue.
for the communication purpose, your best contact number will be stored in our clinic phone.
How long we will hold your personal information
We will hold your personal information for only as long as is required to fulfil the purposes for which it was collected or as required by law.
Social Media Platforms
Our Facebook and Instagram page may display various posts and events that allow you to share personal information and content with other users (“Applications’). Any personal details shared to any social media platform will be accessible by other users whom we have no control of. Malaga Chiropractic Clinic is not responsible for any use, misuse or misappropriation by any users of any personal details that you contributed to any platforms.
How you can access your information
If you would like to access the personal information we hold about you, you may do so by contacting our offices. We will endeavour to respond within 2 weeks of receiving such request. In some circumstances, we may refuse to provide you with access. We will advise you of the reasons why if we do refuse.
If you believe any personal information held by us is incorrect, inaccurate, incomplete or not up-to-date please advise us at your earliest convenience so that we can take the reasonable steps to update the information in accordance with the requirements of the Privacy Act 1988.
Amending the privacy policy
This Privacy Policy may be updated from time to time. Please ensure that you follow the link on our website to ensure you are reading the most up to date Policy.
How to contact us
You may request further information about the way we manage your personal information by emailing us at malagachiropractic@gmail.com